Contact Us

Got a question about a review, spotted something out of date, or want to flag a casino we haven't covered yet? This page explains how to reach Non Gamstop Casinos and what kind of queries we're best placed to help with.

What we can help with

Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop, betting sites not on Gamstop and the wider self-excluded gambling market in the UK. We're not a casino ourselves, so we can't process deposits, withdrawals, account verifications or complaints about a specific transaction. What we can do is:

• Correct factual errors in our reviews or offer details
• Update information when an operator changes its terms, bonuses or licensing
• Consider new sites for review, including new casinos not on Gamstop entering the market
• Respond to feedback on how we rate and rank the brands featured on this site
• Point readers towards useful background reading, such as our Non Gamstop Casinos UK 2026 guide or our Responsible Gambling page

If your query concerns a specific account, a stuck withdrawal, or a dispute with a casino, that has to go through the operator's own customer support team directly — we have no ability to access or influence individual player accounts.

Before you contact us, a quick note on scope

Because many readers arrive here after self-excluding through GAMSTOP, we get a lot of questions that sit outside what a comparison site can answer — things like reversing a self-exclusion, mental health support, or debt advice. We're not qualified to give that kind of guidance, and we won't pretend otherwise. For anything along those lines, our Responsible Gambling page lists where to find proper support. What we're set up to help with is research: how we assess operators, why a brand appears where it does in our rankings, and whether our information is current.

How we handle your message

When you write in, here's roughly what happens on our end:

1. Your message is read by someone on the editorial team, not routed straight to an operator
2. Factual corrections are checked against the operator's current terms before anything is changed
3. Genuine errors are fixed on the page and, where relevant, the "updated" date is refreshed
4. General feedback on our ranking methodology is logged and considered for future reviews

We don't guarantee a response time, and we can't promise every suggestion will lead to a change — but every message is read.

Why we're transparent about how this site works

Non Gamstop Casinos earns revenue through affiliate partnerships with some of the operators listed on this site, including several featured in our reviews such as Betmica, Kikibet and Betninja. If you follow a link from here and sign up, we may receive a commission. That relationship never decides where a brand sits in our rankings — positions are based on our own research into licensing, game selection, payment handling and bonus terms, not on who pays the most. If you think an offer or rating on this site doesn't reflect an operator's actual terms, that's exactly the kind of thing worth telling us.

Looking for something else first?

Before reaching out, it's worth checking whether the answer is already covered elsewhere on the site. Our guide to non Gamstop casinos in the UK walks through how we compare operators, what to look for in bonuses and payment methods, and how these sites differ from UKGC-licensed casinos. Our About Us page explains our review process in more detail, and our Terms and Conditions cover how the site itself operates. Many of the questions we get asked are already answered in one of these three places.

All content on this site is intended for adults aged 18 and over. If you do decide to get in touch, please keep messages specific — the more detail you give us about which page, which operator and what you've noticed, the faster we can look into it.